Frequently Asked Questions

Frequently Asked Questions 2017-01-05T21:23:16+00:00
Do you vend at festivals? 2015-12-17T15:55:59+00:00

We usually only vend at Portland Pirate Festival, but you never know. We did a Suite Sale at SteamCon.

I want to combine gift cards, but the system won’t split the charge. Can you take my gift cards over the phone? 2016-01-09T01:08:43+00:00

There is a 3% fee for compiling gift card amounts and doing a hand order that requires multiple inputs of cards.

Do you take Paypal? 2015-12-17T15:54:47+00:00

Yes. You will see it as one of the methods of payment in the check-out process.

What if my item doesn’t fit, or I just don’t like it? 2015-12-17T15:54:25+00:00

We offer a free exchange program for size, color or style if your item doesn’t fit. Just contact us and we’ll explain how to get a free return label for your item. If you don’t like your item you can send back for refund. Just contact us and we’ll give instructions on how to receive your refund.

There is nothing wrong with my credit card, but it keeps being rejected. What is wrong? 2015-12-17T15:53:49+00:00

The credit card processing is actually put in place by Authorize.net and is not part of our site, but a module from them that is utterly and totally secure. We cannot even see your credit card info, only enough digits to refund. Security is very high due to common online fraud, so you have to enter your billing address EXACTLY as it appears on your credit card bill. Even an extra space after your zip is read as a character by the system. You will be able to enter a different “ship to” address if needed.

Do you take orders in other methods? 2015-12-17T15:53:21+00:00

We do. You can send it in an email, or fax it to the toll free number (877-PIRATE-8). You can also print out your shopping cart page with the shipping calculated, and send it by mail.

Do you take orders over the phone? 2015-12-17T15:52:52+00:00

We do, but if possible to do on the website, it is actually more secure and becomes part of the automated tracking system. We do like to talk to our customers, but during busy times of the year it becomes difficult. We are a small business and do not use a call center or fulfillment warehouse, we do it all ourselves to make sure it’s done right.

Do you have a storefront? 2015-12-17T15:52:26+00:00

We do not have a storefront, but an appointment can be made for a fitting or a pick-up at our private studio space.

Do you ship internationally? 2015-12-17T15:52:04+00:00

All the time. Please, however, be aware that many countries charge an import tax that we cannot control.

Where are you located? 2015-12-17T15:51:41+00:00

We’re in Portland, Oregon. That is pacific standard time.

How do I know if an item is in stock? 2015-12-17T15:51:09+00:00

99.99% of everything you see is in stock, right here in this building. If there is a color or size option that is not in stock, the system will not let you order it. Some items like a few sizes of the Shrine coats need 3 extra days to process, but we will always contact you if this is so. Also, since additional sizes of the pro series can be ordered special, they also take a few days, but those are a special request and not in the shopping cart.

I ordered my item on Thursday, but it is Saturday and my UPS 2 day Air did not arrive. What happened? 2015-12-17T15:50:36+00:00

You didn’t give us a day to process your order first of all. Secondly, UPS does not deliver on Saturday except for an additional fee. Because the system does not know what day is Saturday, the system cannot add that fee or service, but we can by doing the order for you by hand. As a side note, USPS does recognize Saturday as a normal delivery day, so you can count Saturday in with the 3 days delivery time for Priority Mail.

When will my order arrive? 2015-12-17T15:49:33+00:00

That depends on the shipping you choose. When you go through the checkout process, all the methods of shipping to your area will show up based on your address. There is everything from UPS Ground, Canada Standard, 3 day select, 2 Day Air, Next Day Air and Next Day Air Saver. Then we have USPS Priority Mail, Express Mail, Priority International and Express International.

How fast do you ship? 2015-12-17T15:49:50+00:00

We ship next business day for all orders placed after 1pm pacific time. DURING PEAK SEAON OF EARLY OCTOBER, this changes to 10pm pacific. If you need your items tomorrow, we can do that (depending on when the order is placed, so check with us first). Sometimes we can get your order out the same day if the order is placed early enough in the day and it is not the 2nd half of October. If you are not sure, just contact us.

I’m shipping a gift. Can I enclose a personal note? 2015-12-17T15:50:07+00:00

Yes. Just let us know in your check-out notes. We’ll exclude the invoice and include your note in piratey looking print on special Treasure Map Paper free of charge.

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